Shipping & Return Policy

We offer Free Shipping Pan India. On the page of the product you will find a delivery estimate. In case you have questions regarding the shipment time please email us on info@micasacollective.com

IMPORTANT INFORMATION

Once your order is shipped, we will send you a notification with the tracking details so you know when to expect it. You may receive parts of your order at different times, as they are dispatched from various locations and each product may have a different production/shipping time.

We will try to dispatch all orders within 5-7 business days from when the amount is remitted to us, however, estimated delivery times are to be used as a guide only and commence from the date of dispatch. Made to Order Products may take upto 15-20 Days. 

In the rare chance that the product you have ordered is not available with the seller, we will be happy to send you some alternative options. If they are not to your liking, we will provide Store Credit of the equal value to you.

We are unable to redirect orders once items have been dispatched to the address provided by you at the time of your order placement. All orders require a contact number and signature upon receipt and will not be delivered without the same.

RETURN POLICY

Each product is hand made. We do not accept any return/exchanges on our products. If the product you have received is broken or incorrect then we are extremely sorry! Please contact us on care@micasacollective.com with supporting images within 24 hours of delivery of the package and an exchange can be granted upon assessment of the case. The exchange of product may take place 1 week after informing us of the same.  

A refund cannot be issued in such cases and the product will merely be replaced in case of the same. 

Used pieces will not be accepted in case of any damages and can only be accepted by us in original packaging. 

Orders cannot be cancelled once shipped. We are also unable to redirect orders from the shipping warehouse once the parcel has been dispatched for its aforementioned destination. 

PRODUCT DISCLAIMER 

Please note minor imperfections may exist due to the handcrafted nature of the product. Slight variations are inherent in the manufacturing of such products and should be expected. Each product is one-of-a-kind and cannot be considered as a defect.

Due to the many variations in computers, smartphones and browsers, colours may appear different on different electronic screens. As a result, slight shade variance between the product images on the website and the product should be expected.

INSURANCE

Mi Casa Collective insures each purchase during transit until its time of delivery. We would definitely require a signature and contact number for any goods delivered, at which point responsibility for your goods are passed on to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Mi Casa Collective and transfer of responsibility and ownership in the same way.

TAXES & DUTIES

For Indian Customers:

Product Prices displayed are inclusive of all taxes and duties.

ORDER DELAYS

An apology in advance for those who have received their orders delayed. We try hard to reduce lead times and avoid delays, which we try and advise customers in advance for or as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at care@micasacollective.com and we will get back to you within 24 hours of your complaint.

After placing an order, you will receive an e-mail acknowledgment from Team Mi Casa Collective. This will then be followed up by another e-mail once we have verified your payment details and approved your order for shipping, this email may be from our Payment Gateway i.e Razor Pay or Wallet partners or logistic partners as well. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information that will help smoothen out the problem.